Century 21 NYC accepts returns and exchanges in store within 30 days of purchase. Bring your original receipt and a valid government-issued ID. Items must be unworn, unaltered, and in saleable condition with all tickets attached. Gift cards, vintage pieces, opened fragrance and beauty, and merchandise marked final sale cannot be returned.
All returns and exchanges are handled at 22 Cortlandt Street. There is no mail-in option, because the store does not sell online.
What you need to bring
- Your original store receipt. Returns without a receipt are not accepted.
- A valid government-issued ID showing your name, address, and signature. It is required for every return and exchange.
- The item in like-new condition: unworn, undamaged, unaltered, saleable, with all tickets attached. Swimwear and undergarments must be new and unworn with tickets attached.
What cannot be returned
- Gift card purchases
- Vintage merchandise
- Opened fragrance and beauty products
- Food and beverage items
- Merchandise marked final sale, including discounted final sale items
Refund timing
In-store refunds take 3 to 5 business days to process. Your bank or card issuer may take an additional 10 to 14 business days to post the credit to your account.
Exchanges
Exchanges happen in store. Bring the item, your receipt, and your ID to 22 Cortlandt Street within 30 days of purchase and an associate will help you find a replacement.
Policy details
Century 21 decides, at its sole discretion, whether returned merchandise meets the like-new standard. Returns that do not meet the policy are not accepted.
Century 21 may limit the number of items purchased in any order or series of orders, and may limit or refuse returns based on excessive frequency or dollar amounts. Purchases by resellers, stylists, or bulk purchasers may be refused, and returns from customers Century 21 believes to be resellers, stylists, or bulk purchasers incur a 15% restocking fee.
Century 21 reserves the right to restrict or refuse future purchases, returns, and exchanges.
Frequently asked questions
How long do I have to return something to Century 21 NYC?
30 days from the purchase date, with your original receipt and a government-issued ID. The item must be unworn with all tickets attached.
Can I return an item without a receipt?
No. Every return and exchange requires the original store-issued receipt.
Do I need ID to make a return?
Yes. A valid government-issued ID showing your name, address, and signature is required for all returns and exchanges. It protects the policy for every shopper.
Can I return final sale items?
No. Final sale merchandise, including discounted final sale items, cannot be returned, refunded, or exchanged.
Are fragrance and beauty products returnable?
Only if unopened and in like-new condition with tickets attached. Opened fragrance and beauty products are final sale.
Can I return something by mail?
No. Century 21 NYC does not sell online and does not accept mail returns. All returns and exchanges happen in store at 22 Cortlandt Street.
Does Century 21 NYC offer price adjustments?
Price adjustments are not part of the return policy. Prices on the floor change as new merchandise arrives, and the price at the register on the day you buy is the price.
How long does a refund take?
3 to 5 business days for the store to process, plus up to 10 to 14 business days for your bank or card issuer to post it.
Where do I go to make a return?
Any register at Century 21 NYC, 22 Cortlandt Street in Lower Manhattan, across from the World Trade Center. Open Monday through Saturday 9 AM to 9 PM and Sunday 11 AM to 8 PM.
Last updated: September 24, 2026