Accessibility Statement

Last updated: August 6, 2026

Our commitment

Century 21 NYC is committed to making our website, c21stores.com, accessible to everyone, including people with disabilities. We believe all of our customers should be able to browse, shop, and engage with our brand independently and with dignity, and we are actively working to ensure our site is easy to use for people of all abilities.

Conformance status

We are working to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA — the standard widely recognized for making web content more accessible to people with a broad range of disabilities, including visual, auditory, physical, speech, cognitive, and neurological disabilities.

We are continually improving the accessibility of our website and are in the process of identifying and remediating areas that do not yet fully meet these standards. Because we regularly update our site with new content and features, we treat accessibility as an ongoing effort rather than a one-time project. Some content may not yet be fully adapted to the strictest accessibility standards, and we appreciate your patience as we continue this work.

Measures we take

To support accessibility, we:

  • Aim to follow WCAG 2.1 AA guidelines in the design and development of our website;
  • Review and remediate accessibility issues on an ongoing basis, including color contrast, page structure, headings, alternative text for images, and keyboard navigation;
  • Consider accessibility when selecting and configuring third-party tools and content; and
  • Welcome and act on feedback from our customers.

Third-party content

Some content and functionality on our website is provided by third parties (for example, embedded media, payment tools, and marketing widgets). While we encourage our partners to provide accessible content, we may not have full control over the accessibility of third-party materials.

We want your feedback

If you experience any difficulty accessing any part of our website, or if you have a specific accessibility need, suggestion, or complaint, please let us know — we take this seriously and will do our best to help and to resolve the issue.

Email: support@c21stores.com Mail: Century 21 NYC, 22 Cortlandt Street, New York, NY 10007, United States

When you contact us, please describe the specific page or feature, the difficulty you encountered, and the assistive technology or browser you were using, so we can respond as quickly and helpfully as possible. We aim to respond to accessibility feedback within a reasonable timeframe.

Alternative access

If you are unable to access any content or complete any task on our website due to a disability, please contact us using the details above and we will work with you to provide the information, product details, or assistance you need through an alternative method.