As a Loss Prevention Group Manager you will be empowered to ensure that your store operates efficiently and achieves their shortage goals. Your scope of responsibility will include asset protection, payroll expense management, management of Security Manager, Assistant Manager and staff, and the directing of shortage initiatives, investigation and surveillance.

The Individual translates business strategies into results through people, at the store level, for the assigned store. This individual provides counseling to the store leadership team regarding employment, motivation, staffing, training, development, retention, employee relations, compensation and performance management. And they partner with the store team to deliver human resource policies and procedures, performance counseling and internal communications. The person must demonstrate strong leadership in ensuring a work environment representative of Century 21 Department Stores overall goals and objectives.

As a Customer Service associate your responsibilities include greeting customers and consistently providing friendly, efficient and courteous service to facilitate merchandise returns and exchanges while adhering to company guidelines.

Cash Office responsibilities include setting up register balancing, preparing and delivering cash bags and store deposits, fulfilling change orders and analyzing and communicating over/short situations.

Stock Associates are responsible for processing new merchandise (unpacking, hanging, etc.) and delivering it to the floor. Responsibilities also include processing merchandise for movement to the selling floor, returns to vendor, markdowns and transfers to other locations. Must be able to lift a minimum of 20 pounds.

The responsibilities for Sales Cashier include greeting customers at point of sale, handling cash and credit transactions, and promoting company credit cards and gift cards. Sales Cashiers also play a key role in helping to fill in and maintain our sales floor for ease of customer shopping.

As a Cosmetics Counter Manager you will be responsible for managing the beauty advisors of one of our prestigious vendor lines. Your superior sales and customer service skills will be used to develop both your beauty advisor staff and client relationships. Participation in training and vendor seminars will provide additional skills to further enable you to demonstrate product knowledge to your staff and clients.

As a cosmetic Beauty Advisor you will be assigned to represent one of our prestigious vendor lines. Your superior sales skills and customer service will be used to develop and maintain client relationships. Participation in training and vendor seminars will provide additional skills to enable you to provide product knowledge to clients and assist you in generating fun and excitement with the latest trends and styles through special events and promotions.

Our Selling Specialists develop the business in an assigned merchandise area. This individual maintains active contact and continuously grows a preferred customer list and significantly impacts the volume of business in their department.

Working with the Store Manager, the Assistant Store Managers and Department Managers as part of the management team, the Register Complex Supervisor is responsible for the day-to-day management of the front end, overseeing the functioning of the cash registers and supporting equipment, and all duties of the cashiers. Responsibilities include staffing, training, scheduling, inventory control, equipment maintenance, and loss prevention. Register Complex Supervisors are also responsible for ensuring the highest level of customer service throughout the store.

The Assistant Department Manager is primarily responsible for learning all aspects of running the business and maximizing departmental sales performance through delivery of high quality customer service and sales floor leadership. This position was expressly created as a training function to facilitate progression into the Department Manager role.

Department Managers are responsible for directing all daily activities in a specific merchandise area. This includes guiding the success of a multi-million dollar department by leading and motivating the selling team, developing and managing the service environment and presenting a clean, neat and organized shopping environment for our customers.

The Group Manager is responsible for teaching and developing a team of executives, establishing the highest standards of customer service, merchandise presentation, strategizing, executing and maximizing sales and profits.

The Assistant Store Manager is a senior level executive responsible for all aspects of running a profitable store location. The individual is responsible for setting the tone and leading the store’s culture/environment to ensure success in all areas of customer service, profitability, operations, development of people, merchandise and assortment presentation.